Omaha, NE · 10+ Years
Helping people understand technology is my passion — in work and through volunteering in the community. From enterprise PoS systems to guiding everyday users, I turn complex problems into clear solutions.
Comfortable writing and reading queries to investigate data, diagnose issues, and surface actionable insights across support workflows.
Hands-on experience with Anthropic Claude — using AI to streamline support, automate documentation, and assist in complex troubleshooting.
Promoted to Tier II at Cox within 6 months. Consistently onboarded across entirely different industries — PoS, fintech, food tech — each time reaching full proficiency rapidly.
Real-world Postman and REST API troubleshooting for enterprise SaaS platforms — bridging the gap between technical and non-technical stakeholders.
Supporting DoorDash's online ordering platform — helping merchants and customers resolve order issues, account management, and platform troubleshooting in a fully remote environment.
Enterprise support for micro-market vending PoS machines. Resolved payment processing, refunds, reporting, card reader software, OS troubleshooting, remote access, and Postman API issues.
Handled technical issues via phone, email, and chat — Android hardware, printers, SaaS, transactions, APIs/integrations, and networking. Managed escalations from enterprise, front-line, and internal contacts. Collaborated closely with sales, onboarding, product, and engineering.
Handled account inquiries, transaction history, policy questions, fraud investigations, and account security — all in compliance with banking regulations.
Started as a front-line rep for cable, phone, and internet — promoted to Tier II internet support within 6 months. Advanced network troubleshooting, DCMA violations, ticketing, peer mentoring, and customer education.
Volunteered for Tech Help Tuesdays — open to the public for any tech project or general device help. Certified Explorer; facilitated youth and adult programs, managed hardware checkouts, and staffed the main desk for ~6 years.
Open to technical support, enterprise SaaS, or any role where turning complexity into clarity matters.